Problem: No number badge appears on the icon
The badge count shows how many video sources TimeSave has detected. If it shows nothing:
✅ Reload the page after installing
The extension can only detect network requests that happen while it is active. If you installed TimeSave while the video page was already open, those initial requests were missed. Refresh the page with the extension now active.
✅ Press Play on the video
Many players load video on demand only when you click Play. The .m3u8 or .mpd request will not appear until the player actually starts loading the stream.
✅ Check if the video uses DRM
DRM-protected streams (Netflix, Disney+, etc.) may not appear in the list, or may appear but fail to download because the segments are encrypted. TimeSave cannot bypass DRM protection.
Problem: Download stops or fails midway
✅ Keep the download tab in the foreground
Browsers throttle background tabs. If you switch away from the download tab, Chrome may pause JavaScript execution, slowing or stopping the download. Keep the tab visible while downloading.
✅ Check your internet connection
HLS downloads fetch hundreds of small segments. An unstable connection can cause individual segment fetches to fail after the retry limit. Try on a stable Wi-Fi connection or wired ethernet.
✅ Use the ffmpeg command for long videos
For videos longer than 30 minutes, copy the ffmpeg command from the download page and run it in your terminal. Native ffmpeg is more reliable and faster than in-browser conversion for large files.
Problem: Conversion to MP4 is very slow
✅ This is normal for ffmpeg.wasm
In-browser conversion uses ffmpeg compiled to WebAssembly, which runs at roughly 20–30% of native ffmpeg speed. A 10-minute video might take 1–3 minutes to convert depending on your CPU. This is expected behaviour.
✅ Run ffmpeg natively for speed
Install ffmpeg on your computer and use the command that TimeSave copies to your clipboard. Native ffmpeg uses hardware acceleration and runs 5–10× faster than the browser-based version.
Problem: The downloaded file will not play
✅ Try a different media player
The Windows built-in Movies & TV app has limited codec support. Try VLC Media Player (free, cross-platform) which plays virtually any format without additional codecs.
✅ Check if the download completed successfully
If the download was interrupted before completion, the output MP4 may be truncated and unplayable. Look at the file size — a 10-minute video at 720p should be roughly 100–300 MB. If the file is very small, restart the download.
Still having trouble?
If none of the above solutions resolve your issue, please send us a report through the Feedback page. Include the URL of the site (if you are comfortable sharing it), the type of error message you saw, and the browser version you are using. This helps us identify and fix compatibility issues quickly.